Delivery & Returns

UK SHIPPING

All UK orders are sent via Royal Mail on their Tracked service. A signature is required.

There’s FREE 48-hour tracked Royal Mail delivery to all UK addresses on orders over £50. Other delivery options include:

UK 48-hour tracked Royal Mail delivery on orders under £50 - £4.95

UK 24-hour tracked Royal Mail delivery  - £6.50

INTERNATIONAL SHIPPING

You can choose for your order to be sent via DPD and Royal Mail via their road service or DHL on their express 1-2 day duty prepaid tracked service. A signature is required. Prices vary by destination and are shown at checkout. For speed, traceability and seemless customs clearance we recommend DHL.

For orders shipped to the European Union and United States, all applicable VAT, duties, and import taxes are calculated and collected at checkout. You will not be charged any additional fees upon delivery. The total amount shown at checkout is the final amount you will pay including a £5 DDP clearance handling fee- no additional fees are payable on delivery. We pass our costs directly to you.

Place your order before 1pm on Monday to Friday to receive next-day working day delivery. 

If you place your order on the weekend or a bank holiday, your order will leave our warehouse on the next UK working day. 

Online track and trace numbers are assigned to packages upon shipping from our distribution centre PAPERWORKS - a charity dedicated to supporting adults with learning disabilities.

Returns

If you are a customer located in the EU and you are not 100% satisfied with the items you have received from us, you have the right to decide that you do not want to keep the goods within 14 days of them being delivered to you. 

Once the warehouse has received the returned products and we have checked that the returned products are in their original condition, you will receive an e-mail that the returned products have been accepted and a refund will be processed within 30 days. Original condition means that there are no scratches or marks on the product and the product has not been opened, used or damaged or otherwise diminished. If you have just changed your mind about the product your refund may be subject to deductions.

You are responsible in case of loss or damage to the merchandise during transport in accordance with our returns instructions. We recommend that you use a tracked and signed for delivery service with insurance.

Please note that you have rights to return goods which are faulty or which are not as described on our website.  These terms are described in detail in our Terms and Conditions of Sale