Delivery & Returns

Shipping Costs

£5 48hr

£7 24hr

Free Shipping

on orders over £50

Delivery Time

1 to 2 business days aim

1 day means 1-2 days for deliveries to Northern Ireland, and 2-3 days to remote areas of the UK such as the Scottish Highlands, Channel Islands, Scillies and Isle of Man.

International 

Prices and delivery times vary depending on the delivery country and carrier. Please take this into account when placing your order. Customs delays are not within our control. We offer duty prepaid shipping options. Clearance fees and certain local taxes may be charged and are paid by consignee to customs before dispatch.

DHL for your international orders on their express 1-2 day duty prepaid tracked service where customs clearance is seemless and automated.

Royal mail offer a slower, not automated by road service and therefore can result in delays.

If you place your order on the weekend or a bank holiday, your order will leave our warehouse on the next UK working day. 

Online track and trace numbers are assigned to packages upon shipping from our distribution centre PAPERWORKS - a charity dedicated to supporting adults with learning disabilities.

Returns

If you are a customer located in the EU and you are not 100% satisfied with the items you have received from us, you have the right to decide that you do not want to keep the goods within 14 days of them being delivered to you. 

Once the warehouse has received the returned products and we have checked that the returned products are in their original condition, you will receive an e-mail that the returned products have been accepted and a refund will be processed within 30 days. Original condition means that there are no scratches or marks on the product and the product has not been opened, used or damaged or otherwise diminished. If you have just changed your mind about the product your refund may be subject to deductions.

You are responsible in case of loss or damage to the merchandise during transport in accordance with our returns instructions. We recommend that you use a tracked and signed for delivery service with insurance.

Please note that you have rights to return goods which are faulty or which are not as described on our website.  These terms are described in detail in our Terms and Conditions of Sale